TERMS OF TRADING
How to Order
Freight
Payment
Returned Goods
Warranty Claims
Hours Of Operation
24hr Internet & Fax
Export Orders
Change In Prices
Warning
Immediate Shipment
C.O.D. Post
C.O.D. Sydney Metro

 
How to Order


Give as many details as possible, e.g. Engine Size, gearbox 3-4-5 speed, model, year of manufacture, petrol or diesel, hydraulic cable or mechanical clutch. If any changes have been made.

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Freight

Customers, we do not pay Freight and Insurance Charges as these goods are not included in the sale price of the goods. Freight of all goods is at the purchaser's risk. Sydney customers, we will despatch your goods where possible by the cheapest delivery service and add the cost to your invoice. All goods become customer responsibility on removal or despatch from our premises. Dellow Automotive Pty Ltd will not insure goods unless confirmed in writing. Any insurance on goods is at customer's expense. Goods are sent via Ipec Road Express door to door. Dellow Automotive Pty Ltd has the option of backcharging for any freight charges incurred from shipment that was sent "Receiver To Pay". If the payments are not received, then the customer's account will be closed.

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Payment

Must be made in full by Money Order or Bank Cheque. Ail other cheques including Business Cheques are cleared first.

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Returned Goods

1. Goods returned must be in a resaleable condition and freight paid by the customer.
2. Invoice number, date of purchase quoted and reason for return.
3. Credits must not be deducted from your account until official credit note is issued.
4. All goods returned will be subjected to a 20% restocking charge with the exception of faulty goods. It takes time to parcel up, invoice, then despatch goods, so make sure you order the correct item or take a deposit from your customer.
5. All sales are final and goods will not be accepted for return after 30 days.
6. No claims will be considered if any item has been modified e.g., ground or redrilled.
7. Individual items cannot be returned for credit if supplied in kit form, e.g. engine mounts, hydraulic parts, clutch plates, etc.

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Warranty Claims

No product supplied or manufactured by Dellow Automotive or its subsidiary companies can be altered, modified or re-welded without written consent from Dellow Automotive Pty Ltd. All warranty claims must be returned to the factory at customer's expense. Dellow Automotive Pty Ltd accepts no responsibility or payment for "down time" when installing or re-installing any part or parts produced by this company.

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Hours of Operation

Monday to Friday
8.30 am to 5.00 pm
Saturday Morning
8.30 am to 12.00 pm
Sunday
Closed

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24hr Internet & Fax

All details plus sketches are appreciated. Allow time for research if odd or special applications are required.

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Export Orders

Export orders must be paid in full either by Bank Draft or Direct Deposit into Bank Account. Freight can be arranged.

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Change in Prices

All prices are subject to change without notice.

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Warning

Certain State Laws and Regulations make the fitting of some motor accessories and performance equipment illegal on certain model cars, other than those used for racing or off road purposes. It is your responsibility to ensure that goods you are purchasing or selling can be legally fitted to the intended vehicle.

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Immediate Shipment

For Non Account Customers! Instant payment can be done thru accounts in both ANZ and National Banks to us. We suggest you deposit "Cash" in for prompt attention as paying in by cheque still takes 1 week to clear as it's classed as "Uncleared Funds".

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C.O.D. Post

This is the only method of despatching goods before payment is made, but we cannot guarantee its time of delivery. There is a size and weight limitation.

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C.O.D. Sydney Metro

At the time of this guide, arrangements are being made to send items out locally. CASH on delivery (no cheques please). Enquire about this.

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